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Here at Topmp3players.com we realise that customers, whether buying online or offline, want to know exactly who they are dealing with and precisely what kind of service the seller will provide them with. Shoppers will want to know that they are dealing with a genuine and reliable retailer. The purpose of this page is therefore to tell you what you need to know about us: who we are, our business ethos, and what service you can expect from us when you shop here.
Who Are Topmp3players.com?
Topmp3players.com was set up by a small group of music fans in Edinburgh, UK dedicated to bringing the most innovative, highest quality and best value MP3 players to the widest possible range of people who like to listen to their music on the go. We are a business devoted to the high speed reliable delivery of premium quality MP3 players at top value for money prices. So whether you are looking for a small flash player for note-perfect inspirational tunes while out running, or a 40gig hard disk player to store your entire music collection for those long boring journies to the office - we have the player for you!
Our Business Ethos
Our aim is to provide the very best available MP3 players at the best possible prices to our customers. As in many walks of life, this does not always mean the best known and most heavily marketed players (capable though they may be!). We aspire to operate on the "stack em up high, sell em off cheap" principal. Exactly how do we achieve this?
Being an enthusiastic and knowledgeable niche web based retailer we have very low overheads, meaning that we can afford to sell our players at the lowest possible prices. Also we have teamed up with some of the top MP3 manufacturers in the world to bring the best possible players to our customers at the cheapest possible prices.
What Kind of Service Can You Expect From Us?
We realise that when you are shopping for a new MP3 player or accessories you want a simple, no catches, value for money service. This way you know exactly what you're buying and the total you're paying for it. For this reason, the prices that you see on our site are the prices you pay. See our terms and conditions page for full details of our service to you. The key features are:
- Prices include VAT (where applicable) and mainland UK delivery to your door. What you see is what you pay.
- We aim to despatch stock within 24 hours of your order. We send most products by next day delivery - because nobody wants to be kept waiting for a new purchase.
- Email tracking - we'll keep you fully informed by email (or by telephone if necessary) about the status of your delivery.
- We are pleased to offer a 7 day money back guarantee if you are dissatisfied with your purchase in any way.
- In the very unlikely event of any product being faulty when you get it, we will of course either replace the product or refund you in full.
- ALL INFORMATION THAT YOU PROVIDE TO FACILITATE OUR SERVICE TO YOU IS USED FOR THAT PURPOSE ONLY. We will NOT send you any marketing material by any medium (unless you specifically ask us to). We will NOT pass your details on to any third parties, unless required to do so by law or for fraud prevention purposes.
Whilst we, like many others, are excited by the constant evolution of player technology, we readily accept that not all music lovers are interested in the techie stuff. So we are also dedicated to helping those of you that love music, but just aren't interested in the difference between "ogg vorbis" and "WMA" formats etc: "spare me the techno babble - just get me the player best suited to my needs"!!
For this reason each of our product categories and each of our individual products have a "plain English" explanation of the relevant features - as well as the detailed technical specs. If you still aren't sure or have any unanswered questions please get in touch with us: we promise to respond to all queries - see our contact details below.
How Can You Get In Touch With Us?
There are various options. See our Contact Us page. Here you can either send us an electronic message directly using the form on that page, or you will find all our other contact details: postal address, telephone & fax numbers and e-mail address.
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